Complaints & Disputes
As an Authorised Representative of United Insurance Group we demonstrate a culture that acknowledges a customer’s right to raise a dispute or complaint in order to seek an appropriate solution.
Please contact us if you have any complaints about our services.
Eastern Prudential Insurance Group
PO Box Q1675
Queen Victoria Building
Sydney NSW 1230
Ph: 02 9552 2588
Clients not satisfied with our services should contact UIG’s Complaints Officer:
United Insurance Group
Suite 306, 365 Little Collins Street,
Melbourne, Victoria, 3000
UIG is a member of the Australian Financial Complaints Authority, an External Dispute Resolution body, which is a free consumer service. If your complaint cannot be resolved to your satisfaction within twenty business days, you have the right to refer the matter to the AFCA (details below). Further information is available from our office, or contact AFCA directly on 1800 931 678 or visit www.afca.org.au.
Australian Financial Complaints Authority AFCA:
Australian Financial Complaints Authority,
GPO Box 3, Melbourne 3001
Phone: 1800 931 678
Email: firstname.lastname@example.org Web: www.afca.org.au
Insurance Brokers Code of Practice:
We also subscribe to the Insurance Brokers Code of Practice. Copy of the Insurance Brokers Code of Practice can be found at www.niba.com.au for more information..