Complaints & Disputes Handling

As an Authorised Representative of United Insurance Group we demonstrate a culture that acknowledges a customer’s right to complain and which actively solicits feedback from customers.

Please contact us if you have any complaints about our services.

Complaints Officer
Eastern Prudential Insurance Group
PO Box Q1675
Queen Victoria Building
Sydney NSW 1230

Ph: 02 9552 2588
Email: enquiries@easternprudential.com.au
Website: www.easternprudential.com.au

Clients not satisfied with our services should contact UIG's Complaints Officer:

Complaints Officer
United Insurance Group
Suite 306, 365 Little Collins Street,
Melbourne, Victoria, 3000

UIG is a member of the Financial Ombudsman Service (FOS), an External Dispute Resolution body, which is a free consumer service. If your complaint cannot be resolved to your satisfaction within twenty business days, you have the right to refer the matter to the FOS (details below). Further information is available from our office, or contact FOS directly on 1300 780 808 or visit 

Financial Ombudsman Service (FOS)
Financial Ombudsman Service
Level 12
717 Bourke Street
Docklands 3008

GPO Box 3
Melbourne 3001

Ph 1300 78 08 08
Fax 03 9613 6399
Email info@fos.org.au
Website: www.fos.org.au