Complaints & Disputes Handling
As an Authorised Representative of United Insurance Group we demonstrate a culture that acknowledges a customer’s right to complain and which actively solicits feedback from customers.
Please contact us if you have any complaints about our services.
Eastern Prudential Insurance Group
PO Box Q1675
Queen Victoria Building
Sydney NSW 1230
Ph: 02 9552 2588
If your complaint cannot be resolved to your satisfaction within 20 business days, you have the right to refer the matter to the Financial Ombudsman Service (FOS), an External Dispute Resolution body. Contact details below:
Financial Ombudsman Service (FOS)
Financial Ombudsman Service
717 Bourke Street
GPO Box 3